Privacy PolicyEffective Date:
September 2, 2025
CompTrain LLC (“CompTrain,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Services”).
1. Information We Collect
We may collect the following categories of information:
Personal Information: Name, email address, account credentials, payment information, height, weight, gender and similar information.
Usage Information: Log data, device information, browser type, IP address, and activity on the Services.
Health and Fitness Information: Workout history, performance data, and training preferences.
Images: Personal photographs, workout progress photos, and event participation images uploaded by you or collected during CompTrain activities.
Cookies and Tracking Data: Information collected automatically through cookies and similar technologies (see Section 5, “Cookies Policy”).
2. How We Use Information
We use the information we collect to:Provide, operate, and improve the Services;
Personalize your experience;
Deliver training feedback and performance insights;
Enhance safety and security;
Communicate with you about updates, offers, and promotions (with your consent, where required);
Comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We may share your information with:
Service Providers: Payment processors, hosting providers, analytics services, and customer support tools.
Coaches/Trainers: For training and performance feedback purposes.
Community Features: To foster engagement (e.g., leaderboards, progress highlights).
Marketing Partners: Only with your prior consent for promotional or marketing purposes.
Legal or Regulatory Authorities: Where required to comply with law or to protect rights, property, or safety.
4. Image Consent Policy
Images are collected through user uploads, website or app submissions, and at CompTrain events.
Images are used for personal progress tracking, training feedback, and community engagement features.
We will not use your images in promotional or marketing materials without your prior consent.
You may request deletion of your images or withdraw consent for marketing use at any time through your account settings or by contacting us.
5. Cookies PolicyCompTrain uses cookies and similar technologies to:Enable website functionality;
Remember user preferences;
Analyze traffic and usage patterns;
Deliver relevant content and advertising (where permitted).
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Services.
6. Data Retention
We retain personal information, including images, only as long as necessary to fulfill the purposes described above, or as required by law.
7. Your Rights
Depending on your location, you may have the right to:Access, correct, or delete your personal information;
Withdraw consent to data processing;
Opt out of marketing communications;
Request portability of your data.
Requests can be submitted through your account settings or by contacting us.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
The Services are not directed to children under 14. Users under 18 should use the Services only with parental consent and supervision.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest version was posted.
11. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
CompTrain
15 Tech Circle
Natick, MA 01760
Email: info@comptrain.com
